Terms of Sale

Read the Duckstoretech sales conditions. Details on terms, warranties and policies for safe and transparent purchases on our site.

Terms & Conditions

These Terms & Conditions apply to purchases made on Duckstoretech (the “Website”). Please read them carefully before placing an order.

1) Business information

  • Trading name: Duckstoretech (trading name of Digitalfreeone Ltd)
  • Company number: 16475041
  • Registered and operating address:
    21 Bridge Street, Chatteris, PE16 6RD, United Kingdom
  • Email: customerservice@duckstoretech.uk
  • Phone: +44 07878 665448

2) Orders

  • When you place an order, you are making an offer to purchase the products in your basket.
  • We will send an order confirmation to the email address provided at checkout.
  • If we are unable to fulfil an order (e.g., stock issues), we will contact you and, where appropriate, arrange a refund.

3) Prices & payment

  • Prices are shown on the Website and may change without notice, but changes will not affect orders already placed.
  • Payment must be completed using the available payment methods at checkout.
  • If a refund is due, it will be issued to the original payment method unless otherwise agreed.

4) Delivery

  • Delivery options, costs and estimated times are shown at checkout.
  • Estimated delivery times are not guaranteed and may vary due to factors outside our control.
  • Please ensure your delivery details are correct to avoid delays.

5) Returns, refunds & damaged items

For information about returns, refunds, and how we handle faulty or damaged items, please read our policy: Returns & Refunds.

6) Product information

We aim to describe products as accurately as possible. Images are for illustrative purposes and packaging/details may vary depending on the manufacturer.

7) Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so. Subject to applicable law, we are not liable for losses that were not reasonably foreseeable at the time of purchase.

8) Customer service

If you have questions about an order, deliveries, returns or product information, please contact us: Contact Us.

9) Changes to these terms

We may update these Terms & Conditions from time to time. The version published on the Website applies at the time you place an order.

Returns & customer policies

For full details about returns, refunds, and your consumer rights, please read: Returns & Refunds.

Last updated: January 2026